Essays about: "Dylberina Koci"
Found 1 essay containing the words Dylberina Koci.
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1. "How convenience, employees and servicescape, influenced by cultural differences, affect customer experience in banks" : a cross-cultural study comparing Sweden and the United States.
University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälleAbstract : The importance of customer experience in the banking sector is steadily increasing due to product similarity, competition and the global expansion. Additionally, in the twenty-first century, the focus has shifted from a service-based to an experience-based economy where senses, feelings, impressions, perceptions and emotional connections have become central. READ MORE
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