Essays about: "E-SQ Instrument"

Found 1 essay containing the words E-SQ Instrument.

  1. 1. Quality Online Banking Services

    University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

    Author : Vasya Kenova; Patrik Jonasson; [2006]
    Keywords : Service quality; SERVQUAL; Online banking services; E-SQ Instrument;

    Abstract : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. READ MORE