Essays about: "E-Service Quality"
Showing result 11 - 15 of 18 essays containing the words E-Service Quality.
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11. Showroom the Future of Online Fashion Retailing 2.0 : Enhancing the online shopping experience
University essay from Akademin för textil, teknik och ekonomiAbstract : The following have been rectified in response to previous evaluation by examiner Olof Bruninge. -We have solely chosen qualitative methods in data collection and analysis by making use of data gathered from focus group workshop. The findings have been coded and analysed descriptively. READ MORE
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12. E-loyalty in fashion e-commerce : an investigation in how to create e-loyalty
University essay from Institutionen för marknadsföring (MF)Abstract : The e-commerce is growing among customers and also the companies are more active online. One industry that focuses on customer experience is the online fashion industry. In Sweden, the half of the population has at some time shopped clothes and footwear online. READ MORE
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13. A study about e-loyalty using the Bagozzi framework
University essay from Institutionen för marknadsföring (MF)Abstract : Purpose - The aim of this study is to explain two relationships: between e-loyalty and the emotional responses (e-trust and e-satisfaction) and between these emotional response and the appraisals (e-service quality and e-reputation). Method – The quantitative approach and survey method were used in this study. READ MORE
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14. E-service Usability and Citizens Expectation : A study on Bangladesh E-government Service
University essay from Högskolan i Borås/Institutionen Handels- och IT-högskolanAbstract : In twentieth century we have witnessed an extensive growth of internet based services in our every sphere of life. The use of information technology has been a core element using by the government as a communication way to its citizen. E-services delivery is present in developing countries but the erudition is still in immaturity level. READ MORE
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15. E-Service Quality and Consumer Loyalty : A study on Consumer Electronic Retail Industry
University essay from Handelshögskolan vid Umeå universitet (USBE)Abstract : This paper investigated the relationship between e-service quality and consumer loyalty in the context of consumer electronic retail industry in Sweden. E-service quality is found to be a prime determinant of consumer loyalty which is very important for the growth of any business regardless of the industry. READ MORE