Essays about: "Elena Maslova"

Found 1 essay containing the words Elena Maslova.

  1. 1. Remote People Management - Resolving Organizational Issues at Call Centers : Case Study of the Bank of Nova Scotia

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Elena Maslova; [2008]
    Keywords : assimilation; call center; information technology; innovations; remote people management; turnover;

    Abstract : Transformation of management coincided with rise of IT and re-orientation towards the demand driven economy. IT facilitated the development of remote communication and data accessibility, while re-profiling the management methods, in meanwhile, customer focus has led to organization of customer-oriented establishments such as call centers. READ MORE