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1. 1. The impact of employee empowerment on service quality and customer satisfaction in service organizations: a case study of Länsförsäkringar bank AB : The impact of employee empowerment

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Chigozim Peters; Elham Mazdarani; [2008]
   Keywords : customer satisfaction; employee empowerment; human resource mangement; organisational structure; customer perceived service quality;

   Abstract : COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS:Peters Silvia Chigozirim. Elham Mazdarani. Flugsnappargatan 6, 3tr. Nybohovsbacken 99, 9tr. READ MORE