Essays about: "Elvira Zandhers"

Found 1 essay containing the words Elvira Zandhers.

  1. 1. HELLO, HOW CAN I HELP YOU? THE FUTURE OF CUSTOMER SERVICE IN SWEDISH SERVICE COMPANIES

    University essay from Göteborgs universitet/Graduate School

    Author : Carl Lindberg; Elvira Zandhers; [2018-08-02]
    Keywords : Customer service; Future of Customer Service; Factors; Trends; Uncertainties; Scenario;

    Abstract : Continuous developments within digital services have disrupted the power balance between consumers and suppliers, and consumers have more power than ever before. As customer experience has become one of the most important ways for organizations to achieve differentiation and competitive advantage, the empowered customers, and their perceived experience has become a top priority for companies. READ MORE