Essays about: "Emil Törmä"
Found 1 essay containing the words Emil Törmä.
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1. Assessment of customers' service quality expectations : Testing the 'Hierarchical Structure for Airport Service Quality Expectations' in a Swedish context
University essay from Handelshögskolan vid Umeå universitetAbstract : The ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. READ MORE
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