Essays about: "Employee Satisfaction process"

Showing result 1 - 5 of 30 essays containing the words Employee Satisfaction process.

1. 1. The effects of servicescape on customer satisfaction and possible implications on customer retention within movie theater industry

   University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Author : Fareed Ahmedi; Mustafa Al Salhi; Felix Huynh; [2023]
   Keywords : SF Bio; Movie theaters; Cinema; Leisure Service; Servicescape; Strategic Roles of Servicescape; Three Dimensions of Servicescape; Five Servicescape Factors;

   Abstract : Research questions: How does the servicescape in movie theaters, with a particular focus on SF Bio Västerås, influence customer satisfaction and retention, and what are the perceived quality and challenges associated with its implementation? Purpose: The purpose of this study is to explore how movie theaters, such as SF Bio Västerås, use servicescape to influence customer service experience. The study aims to investigate the customers' perceived quality of movie theater servicescape and its impact on customer satisfaction and retention. READ MORE

3. 2. Digitalising the Restaurant Visit: An Experimental Study of How QR Codes and Waiting Staff in the Ordering Process Affect Customer Satisfaction

   University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Anja Saksi; Benjamin Zubcevic; [2023]
   Keywords : Mere Presence; QR code; Digitalisation; Satisfaction; Fine Dining;

   Abstract : Digitalisation is becoming more prevalent in our society today, and customer preferences are changing with it. This thesis investigates the digitalisation of the restaurant business through taking a closer look at the impact replacement of waiting staff with digital QR codes has on customer satisfaction. READ MORE

4. 3. Factors Influencing Post-Acquisition Integration During The Early Stages of Post-acquisition : A qualitative study on firm-level factors that affect post-acquisition integration in the Swedish construction industry

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Erik Kristiansson; Samuel Andelin Andersson; [2023]
   Keywords : Mergers and Acquisitions M A ; Post-acquisition Integration; Swedish Construction Industry; Resource Based View RBV ; Transformational Leadership; Cultural integration Theory.;

   Abstract : This study is to investigate how acquiring firms within the Swedish construction industry work towards successful post-acquisition integration during the early stages of post-acquisition and which factors they consider when doing so. When researching the five cases, the study adopted a qualitative approach, using semi-structured interviews with five managers from acquiring firms to gather in-depth, first-hand data for thematic analysis. READ MORE

5. 4. Leveraging Service Recovery as a Marketing Tool

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Daniel Mubiru; Fiona Nyamache; [2023]
   Keywords : Service recovery; marketing tool; satisfaction; loyalty; brand reputation; brand image;

   Abstract : Aim: The study aims to explore the process of service recovery, its transformation into a marketing tool and identifying the outcomes of the tool to the organizations. Methodology: The research employed a qualitative methodology with an inductive approach. READ MORE

6. 5. Redesigning digital matchmaking : A design suggestion for improvement of the hosting experience for matching events

   University essay from Linköpings universitet/Institutionen för datavetenskap

   Author : Anna Westberg; [2022]
   Keywords : interaction design; human-technology-organisation; usability; employee selection;

   Abstract : The chance for companies to find the most relevant candidates at a job fair is low and it is more and more common for companies to use technology to facilitate the employee selection process. The company Cruitive offers a digital event matching system that facilitates for companies and candidates to find matches. READ MORE