Essays about: "Employee empowerment in the service industry"

Found 5 essays containing the words Employee empowerment in the service industry.

1. 1. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
   Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

   Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

3. 2. Structuring Lean Thinking in the Radio Access Network Area

   University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Tekniska högskolan

   Author : Maribel Juarez; [2014]
   Keywords : Lean Service and Lean tools;

   Abstract : Customer’ demands, higher quality, faster and safer deliveries are some reasons for unexpected changes in the organizations. It has incremented complexity and cost. Lean production is known as a methodology to make improvements in manufacturing areas such as mentioned above and it is focused on the process of a product. READ MORE

4. 3. Linking employee empowerment and customer perceptions of service quality : Evidence from a Mexican medical retailing company

   University essay from Företagsekonomiska institutionen

   Author : Aarón Rodríguez Delgado; Evgeny Korshenko; [2013]
   Keywords : Employee empowerment; customer perception; service quality; service encounters; frontline employees; service interactions; service delivery; health industry; retailers; Mexico;

   Abstract : Purpose: The aim of the study is to gain a holistic understanding of the reflection ofemployee empowerment practiced in the customer's perception of service quality in serviceencounters. Research Method: Exploratory research method based on a single case study Results: Through the analysis of both primary and secondary data, it has been found thatemployee empowerment practice is reflected in customer perception of service quality through improved service delivery provided by empowered frontline employees. READ MORE

5. 4. Empowerment, Contextual Performance & Job Satisfaction -      A Case Study of the Scandic Hotels in Jönköping -

   University essay from IHH, Företagsekonomi; IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

   Author : Sandra Alibegovic; Andrew Hawkins; Mitesh Parmar; [2009]
   Keywords : Job Satisfaction; Employee Empowerment; Contextual Performance; Hotel Service Industry; Scandic Hotels;

   Abstract : Purpose: The purpose of this study was to examine the relationship between job satisfaction among hotel employees as well as the relationship between employee empowerment and contextual performance behaviours. Background: Most managers and scholars emphasize that an organization’s most important tool for gaining a competitive advantage is its people and; in order for the firm to attain success employees must be involved and active. READ MORE

6. 5. The Relevance of Coaching for Front Line Receptionists in the Hotel Industry -A study of Scandic Rubinen

   University essay from Göteborgs universitet/Graduate Business School

   Author : Liselott Stener; [2007-07-19T13:42:34Z]
   Keywords : empowerment; service guarantee; service quality; motivation; leadership; coaching;

   Abstract : In hotel organisations, managers use the yearly employee appraisals to give feedback and discuss the goals for future years with their employees. But, is this actually enough? Personnel development should occur on a continuous basis, and the employee appraisals can thus be connected to an overall coaching plan. READ MORE