Essays about: "Employees in service delivery"

Showing result 16 - 20 of 53 essays containing the words Employees in service delivery.

1. 16. Improving Software-as-a-Service Sales by Managing the Knowledge of Change Agents : A Case Study of an IT-company in a Servitization Transition

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : KRISTOFFER BIRGERSSON; PHILIP GRANATH; [2018]
   Keywords : Servitization; Cloud Computing; Software-as-a-Service; Sales; Knowledge Management; Diffusion of Innovations; Change Agents; Codification Strategy; Tjänstefiering; Software-as-a-Service; Molntjänster; Sälj; Kunskapshantering; Innovation; Förändringsagenter; Kodifieringsstrategi;

   Abstract : Servitization describes the trend amongst companies of supplementing tangible product offerings with services. A case in point is the cloud computing which represents a paradigm shift of servitization in the IT industry as it allows physical products to be delivered entirely remotely as a service. READ MORE

3. 17. Is value creation creaking old audit creatures joints? - A qualitative multiple case study of large audit firms

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Linnea Lövgren; Magdalena Stevens; [2018]
   Keywords : Professional service firms PSFs ; value creation; technological development; competence; audit.; Business and Economics;

   Abstract : Seminar date: 2018-05-31 Course: BUSN79 Business Administration: Degree Project in Accounting and Finance, 15 credits Authors: Linnea Lövgren and Magdalena Stevens Advisor: Amanda Sonnerfeldt Five key words: Professional service firms (PSFs), value creation, technological development, competence, audit. Purpose: The overall purpose of this thesis is to provide deeper knowledge and provide a contextual understanding of the Swedish audit domain and how PSFs manage competence and value creation due to the technological change. READ MORE

4. 18. Evaluation of logistics suppliers for the distribution of spare parts : a study at Braathens Regional Airlines

   University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

   Author : Elena Tronje; Taotao Gan; [2018]
   Keywords : Supplier Evaluation; TPL; Third Party Logistics; Supply Base Reduction; Spare Parts; Aviation Industry;

   Abstract : Braathens Regional Airlines is a result of a merger between multiple smaller, domestic airlines. As a result, the company has a large supply base for logistics services. This has lead to difficulties following up the operation and a complex supply structure. READ MORE

5. 19. Agile IT Infrastructure Transformation : A Case Study of a Nordic Incumbent Telco

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : TASMIAH AKHTER; TOBIAS ÅKERLIND; [2018]
   Keywords : Agile; Agile methodologies; Scrum; Kanban; SAFe; Project management; IT infrastructure transformation; IT infrastructure; Telecom; Agil; Agila metoder; Scrum; Kanban; SAFe; Projektledning; IT infrastruktur transformation; IT infrastruktur; Telekom;

   Abstract : In a growing digital economy, where demands for network services and competition from various communication-over-the-network service providers intensify, telecommunication companies need to keep up in an ever-changing environment. As there is a need to reduce time-to-market for new network services, agility becomes restrained by having to operate within large legacy IT infrastructure environments. READ MORE

6. 20. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Pranyou Promkaew; Ronald Mwelwa Tembo; [2017]
   Keywords : service quality; employees’ perception; SERVQUAL; public organisation; qualitative approach; Business and Economics;

   Abstract : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. READ MORE