Essays about: "Employees in service delivery"
Showing result 21 - 25 of 52 essays containing the words Employees in service delivery.
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21. Towards managed services : A case study of Scania IT
University essay from Uppsala universitet/Industriell teknikAbstract : The purpose of this study is to examine how Scania IT can apply the delivery model managed services in order to meet the increased demand of IT services. Managed services mean that organisations hand over specific IT operations to a service supplier. Focus in this study has been on sourcing of application support and maintenance. READ MORE
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22. Value co-creation through e-services:Driving servitisation and building relationships
University essay from Karlstads universitetAbstract : Manufacturing firms have begun to add services to their product portfolios for interacting with customers and accessing their value creation processes.Through the technological possibilities of delivering services, e-services have emerged as a new research field. READ MORE
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23. The effect of fairness and job satisfaction in the Swedish public sector : Nursing homes in Tierp and Gävle
University essay from Högskolan i Gävle/Avdelningen för ekonomiAbstract : Aim: The aim of this study is to analyze how fairness and its´ components; the distributive, procedural and interactional influence job satisfaction in the Swedish Public Sector. Our examination places were nursing homes in two Mid-Swedish towns of Gävle and Tierp. READ MORE
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24. The links of participant's customer value and customer experience in cooperative university and traditional university : Comparison case study between XJTLU Unversity and Soochow University
University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och ITAbstract : Education is always seeing as the flash of enlightenment, reputing as the sign of bright future on career and life. Along with the globalization and economic development, higher education is facing fierce international competition, so the international cooperation programs come into fashion. China has the biggest population in the world. READ MORE
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25. "How convenience, employees and servicescape, influenced by cultural differences, affect customer experience in banks" : a cross-cultural study comparing Sweden and the United States.
University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälleAbstract : The importance of customer experience in the banking sector is steadily increasing due to product similarity, competition and the global expansion. Additionally, in the twenty-first century, the focus has shifted from a service-based to an experience-based economy where senses, feelings, impressions, perceptions and emotional connections have become central. READ MORE