Essays about: "Employees in service delivery"

Showing result 6 - 10 of 53 essays containing the words Employees in service delivery.

  1. 6. Leadership and Responsibility towards the key stakeholders of Municipally Owned Corporations : how organisational ambidexterity mediate the relationship between performance drivers and MOCs performance in Sweden

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Mishael Amo-Mensah; Benjamin Ofei; [2020]
    Keywords : Public governance; managerial autonomy; managerial relationship; service quality; human resource performance and organisational ambidexterity;

    Abstract : Municipally Owned Corporations (MOCs) have several interest groups because they are established to serve the public interest. These stakeholders including citizens expect MOCs to deliver high-quality service. MOCs, on the other hand, need to attract and retain the best talents to pursue their mandate. READ MORE

  3. 7. Emotional Labor in the Workplace. Sustaining smile vs. sustainable smile: a case study from Denmark

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Lisa Heim; [2020]
    Keywords : Tourism and hospitality; emotional labor; hotel service employees; hotel; service environment; work environment; social sustainability; Social Sciences;

    Abstract : Aim of the study: The aim of this study is to enhance the existing scope of emotional labor(EL) literature and broaden its reach to discussing the role of emotional labor in the workplace from a social sustainability perspective, exemplified within the context of hotel service work. It tries to identify how EL is experienced by hotel service employees and to understand how service employees perceive their contribution towards a hotel’s service delivery in order to draw a link to hotel service work as being socially sustainable. READ MORE

  4. 8. The Key Aspects of Digitalization on Employees' Engagement in the Bank Service Delivery

    University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknik

    Author : Amanda Jonsson; Leticia Areas dos Santos; Piyumi Gangabada Arachchilage; [2020]
    Keywords : ;

    Abstract : Date:   08/06/20 Level:  Bachelor Thesis in Business Administration, 15 cr Institution:    School of Business, Society and Engineering, Mälardalen University Authors:        Leticia dos Santos         Amanda Jonsson          Piyumi Gangabada                         (95/03/17)                       (88/12/03)                (93/08/11) Title:               The Key Aspects of Digitalization on Employees' Engagement is the Bank Service Delivery. Tutor:             Michela Cozza. READ MORE

  5. 9. Internal Branding in a Competency-Based Organisation : A qualitative study on the influence of a competency-based approach on internal brand commitment

    University essay from Umeå universitet/Företagsekonomi

    Author : Tove Näsman; Nils Hellström; [2019]
    Keywords : Competency; Competency Based Approach; Competency Based Models; Internal Branding; Internal Communication; Internal Brand Communities; Person- Organisation-Fit; Internal Brand Commitment; Employee Lifecycle;

    Abstract : In the business environment of today, competency-based organisations with a people- centric focus are at large becoming the norm and replacing task-based firms. This shift is driven by the benefits which the organisation can gain from leveraging the skills, attitudes, values and behaviours of its staff, through a competency-based approach (CBA). READ MORE

  6. 10. Adaptation of Shipment Consolidation and Distribution Network Design to Omni-channel Retailing

    University essay from Lunds universitet/Teknisk logistik

    Author : Johan Deniz; Martin Månsson; [2019]
    Keywords : Technology and Engineering;

    Abstract : Title: Adaptation of shipment consolidation and distribution network design to omni-channel retailing Authors: Johan Deniz, Martin Månsson Supervisor: Joakim Kembro, Department of Industrial Management and Logistics, Faculty of Engineering, Lund University Problem description: Global retailers tend to have complex distribution networks. A part of the complexity stems from trade-offs in deciding which distribution mode to choose when transporting goods from the suppliers to the customers. READ MORE