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Found 2 essays matching the above criteria.
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1. Design Concepts Towards Creating a Troubleshooting Knowledge Management SystemDesignkoncept för att skapa problemlösande system för kunskapsförvaltning
University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)Abstract : Despite the influential impact of knowledge transfer in success of industrial domains, organizations still struggle to manage and maintain their experts’ knowledge and expertise. In this work, I target remote support engineers, and propose a model that supports them in capturing, visualizing, validating and sharing their knowledge in a way that is easily replicable in the future as well providing the means to access the right expert with the required expertise in case of shortage on documented knowledge. READ MORE
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2. Design Concepts TowardsCreating a TroubleshootingKnowledge Management System
University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)Abstract : Despite the influential impact of knowledge transfer insuccess of industrial domains, organizations still struggle tomanage and maintain their experts’ knowledge andexpertise. In this work, I target remote support engineers,and propose a model that supports them in capturing,visualizing, validating and sharing their knowledge in away that is easily replicable in the future as well providingthe means to access the right expert with the requiredexpertise in case of shortage on documented knowledge. READ MORE
