Essays about: "Failure attribution"

Showing result 1 - 5 of 9 essays containing the words Failure attribution.

1. 1. Loyalty Program Termination Recovery - A quantitative study on the efficacy of compensation and explanation recovery efforts in mitigating negative reactions following a loyalty program termination

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Marcus Hagström; Karl Granbom; [2023]
   Keywords : Loyalty program termination; Service failure; Recovery efforts; Compensation; Explanation;

   Abstract : Loyalty program (LP) practitioners increasingly face the necessity to terminate their LP considering the disadvantages to LP management, the fact that LPs continually fail to be of value to many members and the growing shift towards subscription-based loyalty models. Aware that terminations lead to negative customer reactions, managers will inevitably wonder how to mitigate such reactions so as to retain customers and diminish negative backlash. READ MORE

3. 2. Home States' Duty to Protect Human Rights - To what extent is Sweden requiring Swedish corporations to comply with human rights extraterritorially?

   University essay from Lunds universitet/Juridiska institutionen; Lunds universitet/Juridiska fakulteten

   Author : Gisela Jönsson; [2020]
   Keywords : Public International Law; Law and Political Science;

   Abstract : It has been argued that multinational corporations benefit from impunity when it comes to human rights violations due to inadequate corporate regulation in host states as well on the international level. Thus, there are three purposes of this thesis: first to examine to what extent states’ duty to protect human rights can be utilised to hold corporations accountable for human rights violations in their global activities. READ MORE

4. 3. Airline Service Failures : A study on relationships between lack of control, emotions, and negative word-of-mouth

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Martina Bankova; Abigail Burkle; Hai Ly Vu; [2018]
   Keywords : Service Failure; Airlines; Negative word-of-mouth;

   Abstract : Service failure within the airline industry has been a prominent topic within the media. Each story of a failure features a disgruntled passenger. Emotions are already high during the consumption of any airline service, and a service failure will bring on а slew of unwanted emotions. READ MORE

5. 4. Unexpected Item in the Bagging Area : An Examination of Joint Recovery and Customer Satisfaction in Retail Self-Service

   University essay from Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakulteten

   Author : Maria Alvarez Zea; Marissa Metro; [2018]
   Keywords : Self-Service Technologies; Service Failure; Service Recovery; Retail; Customer Loyalty; Joint Recovery; Co-Creation; Customer Satisfaction;

   Abstract : With the growth of self-service technologies in retail stores and services, service failure of the technology is seemingly inevitable. This has lead to the question of how these failures influence customers, specifically their satisfaction and loyalty. READ MORE

6. 5. Entrepreneurial Failure, Networks and Sensemaking: An Interpretive Phenomenological Analysis

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Evelise Biviatello; Dillon Casados; [2015]
   Keywords : Identity; Attitude towards failure; Risk acknowledgement; Previous experience; Interpretative Phenomenological Analysis; Loss; Failure attribution; Networks; Sensemaking process; Entrepreneurial failure; Business and Economics;

   Abstract : The purpose of this study is to advance the theoretical knowledge of how entrepreneurs who have experienced business failure make use of personal and professional relationships within their network during their sensemaking process. Six in-depth, semi-structured interviews were conducted with entrepreneurs who terminated their business in Sweden and Denmark. READ MORE