Essays about: "Fredrik Strålberg"

Found 1 essay containing the words Fredrik Strålberg.

  1. 1. Customer Support Process Analysis : Using statistics and modeling to analyze a global customer support process

    University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

    Author : Tobias Björch; Fredrik Strålberg; [2016]
    Keywords : ;

    Abstract : A key challenge for a company with global support is to provide qualitative service to their customers. Management of global support centers has to consider customer requirements, service agreements, budget, resources and more. Therefore, management has a limited room for testing new approaches, especially in global operations. READ MORE