Essays about: "GUEST MODEL"

Showing result 1 - 5 of 15 essays containing the words GUEST MODEL.

  1. 1. From Plate to Palate: Elevating Customer Experience Management and Satisfaction : A case study of Swedish fine dining restaurants

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Benmakhlouf Sara; Rodrigo Fajardo; [2023]
    Keywords : Fine dining restaurants; customer experience; customer satisfaction; five aspects of a meal model; service blueprints; service clues and messages;

    Abstract : Customer experience is a broad topic that can cover several different branches,fields and industries. Various researchers have done significant work into thetopic, yet it still has gaps of fragmentation and an overall understanding on howto manage it. READ MORE

  3. 2. Predicting hotel cancellations using machine learning

    University essay from Göteborgs universitet/Institutionen för nationalekonomi med statistik

    Author : Enok Gartvall; Oscar Skånhagen; [2022-02-18]
    Keywords : ;

    Abstract : Room cancellations is a big challenge for the hotel industry since the number of guest affects the whole operational setup. The purpose of the thesis is to predict hotel cancella-tions using machine learning and analyse which factors have the most influence. READ MORE

  4. 3. How the institutional, relational and leadership factors affect the implementation of sustainable business practice within MNCs HQ in a developed country and Subsidiary in a developing country? A case study on Volvo Trucks Located in Sweden (HQ) and Malaysia (Subsidiary)

    University essay from Göteborgs universitet/Graduate School

    Author : Krishnapriya Sujatha; Mubarak Eljack; [2022-02-11]
    Keywords : ;

    Abstract : Companies are in the transformation process from the classical or linear way of conducting business to a more sustainable model. This is necessitated by the growing societal awareness to protect the environment and resources for future living. READ MORE

  5. 4. UNESCO Biosphere Reserves in Sweden: Ideal concept for development or inefficient decorative label?

    University essay from Umeå universitet/Kulturgeografi

    Author : Annette Maria Krause; [2018]
    Keywords : UNESCO Biosphere Reserves; protected areas; socio-economic development; tourism; sustainable development; panel data;

    Abstract : UNESCO’s Biosphere Reserve model reflects a shift from segregating towards more integrating area protection. This is attempted to be achieved through combining environmental protection with sustainable development, acknowledging hereby also human interests. READ MORE

  6. 5. A long-distance relationship : Reconnecting hotels with their guests via intuitive design

    University essay from Umeå universitet/Institutionen för datavetenskap

    Author : Naomi Wu; [2018]
    Keywords : user experience; user interface; intuitiveness; affordances; millennials; technology; activity theory; travel planning;

    Abstract : Currently for travel planning, guests will research via hotel websites while still preferring to book through third-party sites, which leads to a disconnect between hotels and their guests. A chat widget artifact that is added onto the hotel’s website and linked through messaging applications was created by a start-up company, Bookboost, to bridge this gap. READ MORE