Essays about: "Galina Chugunova"

Found 1 essay containing the words Galina Chugunova.

  1. 1. MODELING AND OPTIMIZATION OF CUSTOMER SERVICE SYSTEMS

    University essay from KTH/Matematisk statistik

    Author : Galina Chugunova; Robert Örneving; [2020]
    Keywords : statistics; queue systems; optimisation; simulation; statistik; kösystem; optimering; simulering;

    Abstract : This project is dedicated to modelling and optimization of a queue system and personnel management in organizations and is designed as a case study of a phone customer service. Customer services have become an important part of the majority of modern business systems thanks to its role as a primary tool for communication between companies and customers. READ MORE