Essays about: "Helena Nisser"

Found 1 essay containing the words Helena Nisser.

  1. 1. KPIs in a service organization - a case study of Axfood IT

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Johanna Ljunglöf; Helena Nisser; [2017]
    Keywords : Performance measurement system; PMS; Performance measure; metric; Key performance indicator; KPI; Service organization;

    Abstract : This study reports on an approach of how characteristics of effective KPIs are fulfilled within a service organization. In particular, five characteristics for effective KPIs have been identified from previous research: sparse, simple, actionable & owned, involvement and correlated. READ MORE