Essays about: "Hotel Industry"

Showing result 21 - 25 of 137 essays containing the words Hotel Industry.

1. 21. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Jesper Björkman; Nathalie Kron; [2022]
   Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

   Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE

3. 22. Sustainable Business Models and their Practices - An explorative study through the lens of Practice Theory in the Hotel Industry

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Jean Rochat; Alice Bager-Sjögren; [2022]
   Keywords : Sustainable Business Model; SBM; Practice Theory; Strategy-as-Practice; Practices; Hotel Industry; Sustainability; Qualitative; Business and Economics;

   Abstract : Due to the serious problem of greenhouse gas emissions in our atmosphere driving global warming, the need for sustainable initiatives has become an imperative for companies which leads to the necessity of operating sustainably. However, to avoid taking a weak approach to sustainability, it is imperative for companies to carry out a transition involving all three dimensions (environmental, economic, and social) of sustainability across the organization. READ MORE

4. 23. A comparative study on Innovation management processes in the context of developing and developed countries

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Nishat Jahan Islam; Mohammad Shafiul Basar; [2022]
   Keywords : Innovation management; Innovation management in developing and developed countries; Innovation in different cultures; Manage innovation; SPOTS model.;

   Abstract : Aim: Innovation gets to be the pivotal factor for surviving and sustaining a business in the long term. The scenario of innovation management could be performed in a very particular way among developed, developing, and under-developed countries. READ MORE

5. 24. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

   University essay from Karlstads universitet

   Author : Dider Bhuian; [2021]
   Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

   Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

6. 25. The economic impacts of Covid-19 on 4-star hotels in London and Stockholm in 2020

   University essay from Södertörns högskola/Turismvetenskap

   Author : Gary Waller; [2021]
   Keywords : Covid-19; Crisis; Management; Techniques; Impact; Economic; Hotel; Strategy; Pandemic; Travel; Hospitality; Tourism;

   Abstract : The global tourism and hospitality industry has benefitted from years of consecutive growth over recent times. However, the health crisis of Covid-19 in 2020 wiped trillions in USD off the industry’s economy taking it back to 1990 levels. READ MORE