Essays about: "Hotel Service Industry"

Showing result 11 - 15 of 43 essays containing the words Hotel Service Industry.

  1. 11. An App for Measuring Guest Satisfaction During a Hotel Stay

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Stina Andreason; Ebba Lundvall; [2020]
    Keywords : User Experience; Rating Systems; Evaluation; Hotel Reviews; Guest Satisfaction; Technology and Engineering;

    Abstract : Denna studie berör gästnöjdhet och återkoppling vilka är viktiga aspekter när man arbetar med kunder. Speciellt inom hotellindustrin är detta viktigt då bra service handlar om att känna sin gäst. Hotellen vill veta alla bekymmer eller funderingar som gästen har medan de är kvar på hotellet för att kunna kompensera innan de lämnar. READ MORE

  3. 12. Sustainable Service Innovation : A Case Study at Radisson Blu Waterfront

    University essay from Mälardalens högskola/Akademin för innovation, design och teknik

    Author : Christopher Akinboyewa; [2020]
    Keywords : Sustainability; Service Innovation; Hotel Industry; Sustainable Development Goals; Framework for Strategic Sustainable Development.  ;

    Abstract : The aim of this study was to examine key attributes of sustainable service innovation (SSI) in the hotel industry. The research has used backcasting from sustainable principles and a few frameworks for strategic sustainable development (FSSD) concepts. READ MORE

  4. 13. Managerial response to eWOM posted by consumers from different cultures : A case study of the hotel industry in northern Sweden

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Marcus Belfrage; Lovisa Palo; [2020]
    Keywords : eWOM; culture; individualistic; collectivistic; hotel; managers; consumers; response; comments; reviews; positive; negative;

    Abstract : Word of Mouth (WOM) is an ancient concept that has been around since the uprising of markets. However, due to the increased internet usage a new form of WOM has emerged called Electronic Word of Mouth (eWOM). The concept of eWOM takes form when consumers communicate with each other or a company online. READ MORE

  5. 14. The concept of a smart hotel and its impact on guests’ satisfaction, privacy and the perception of the service quality

    University essay from Södertörns högskola/Turismvetenskap

    Author : Mikolaj Domanski; [2020]
    Keywords : Smart hotel; Smart technology; Internet of Things; Information Communication Technology; Service quality; Guest satisfaction;

    Abstract : Smart technology has become very extensive and popular in many areas of our lives in the last few years. Their role is to make life and activities performed by the user easier, faster, better and more interesting. Smart technology has been used for years in areas such as education, industry and transport. READ MORE

  6. 15. Trust Between Customers and Hotels: Through the Expression of Trust of Customers

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Yi-Ping Liu; [2020]
    Keywords : Trust; Customer Trust; Hotel Trust; Hotel Sector; Hospitality; Tourism; Service Industry; Tripadvisor; Netnography; Social Sciences;

    Abstract : The thesis aims to explore the customers' attitude and perception about trust between customers and hotels through the expression of trust of customers. Hotels nowadays interact and build relationships with customers frequently where there are many possible terms evoking expression of trust customers. READ MORE