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Showing result 1 - 5 of 15 essays matching the above criteria.

1. 1. Do reviews really affect your hotel decision? : A study about what impact reviews have on the consumers buying decision in the hotel industry.

   University essay from Jönköping University/IHH, Företagsekonomi

   Author : Sebastian Davidsson; [2023]
   Keywords : Hotel booking; Online reviews; Consumer decision making process; E-Word-of-mouth;

   Abstract : Background Today the hotel industry has become very digitalized compared to when there was only a travel catalogue to look in. Nowadays people search for information about hotels and read reviews from past guests online. There are different kinds of accommodations and lately it has become popular with shared services like Airbnb. READ MORE

3. 2. Developing Sustainable Talent Management in the Hotel Industry : Can Sustainable Talent Management lower the turnover rates in hotels?

   University essay from Södertörns högskola/Turismvetenskap

   Author : Folke Ununger; [2021]
   Keywords : Hotel industry; Turnover; Talent management; Social sustainability; Sustainable talent management;

   Abstract : The hotel industry is characterized by high staff turnover rates and it seemingly struggles to keep its talented employees. Therefore, the purpose of this study was to identify central factors relevant for the development of Sustainable Talent Management in the hotel industry. READ MORE

4. 3. The impact of trust in eWOM through dimensions of source credibility towards purchase intention of a hotel stay

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Hanna Lundin; [2021]
   Keywords : EWOM; Trust; Source Credibility; Hotel industry; Online reviews; Hotel Stay; Purchase intention;

   Abstract : The purpose of this study was to investigate how trust was built from three dimensions of source credibility in an electronic word of mouth space towards purchase intentions of a hotel stay. The chosen dimensions of Source Credibility that were investigated in the study was: Homophily, Expertise and Trustworthiness. READ MORE

5. 4. French Riviera short term accommodation: analysis and comparison of price determinants using Airbnb and Booking.com data

   University essay from Linnéuniversitetet/Institutionen för nationalekonomi och statistik (NS)

   Author : Augustine Le Du; [2020]
   Keywords : ;

   Abstract : This essay looks at the price determinants of short-term accommodations in the French Riviera. The paper approach is to compare the private accommodations market using Airbnb and hotel market using booking.com, to see if those two accommodations types have similar price determinants. READ MORE

6. 5. An App for Measuring Guest Satisfaction During a Hotel Stay

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Stina Andreason; Ebba Lundvall; [2020]
   Keywords : User Experience; Rating Systems; Evaluation; Hotel Reviews; Guest Satisfaction; Technology and Engineering;

   Abstract : Denna studie berör gästnöjdhet och återkoppling vilka är viktiga aspekter när man arbetar med kunder. Speciellt inom hotellindustrin är detta viktigt då bra service handlar om att känna sin gäst. Hotellen vill veta alla bekymmer eller funderingar som gästen har medan de är kvar på hotellet för att kunna kompensera innan de lämnar. READ MORE