Essays about: "ICT and customer relationship management"
Showing result 1 - 5 of 10 essays containing the words ICT and customer relationship management.
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1. Optimization of Configuration Management Processes
University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)Abstract : Configuration management is a process for establishing and maintaining consistency of a product's performance, as well as functional and physical attributes with regards to requirements, design and operational information throughout its lifecycle. The way configuration management is implemented in a project has a huge impact on the project’s chance of success. READ MORE
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2. Mobile CRM (mCRM) : A CASE STUDY OF MOBILE CRM STRATEGIES
University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)Abstract : Mobile technology has evolved drastically over the years, and so has the customer’s perception of and expectations on mobile services. Mobile phones have become the essential part of customer’s life style and they expect consumer services to be available on mobile phone. READ MORE
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3. PIVOTING TOWARDS AN INSIGHT SELLING METHODOLOGY WITH A SALES PROCESS
University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)Abstract : Sales are a subject that most people consider to be an art. The truth is that there are several sophisticated methodologies on how to successfully close a deal. However, time goes by, customers get smarter and the markets shifts. As a result sales methods start to fade away and do not necessarily work the way they used to. READ MORE
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4. The Success Factors of PSS Development : A Transformation of Traditional Manufacturing Companies
University essay from Akademin för innovation, design och teknikAbstract : The competition and increasing customers‘ demands makes traditional manufacturing companies consider new ways of differentiate themselves. One way of doing this is to develop product service system (PSS) solutions. PSS solutions are a total offering, where the customer purchases the use of a solution instead of a physical product. READ MORE
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5. Tools for Strategy Development Suitable for Startups with Focus on Online Platforms : Case Study of the ICT4MPOWER Group
University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)Abstract : Business, organizational and information systems strategies are part of the process of turning an idea into an operating organism. This process can be easy or complicated depending on many factors; however its importance cannot be underestimated. READ MORE