Essays about: "IKEA CUSTOMER SERVICE"

Showing result 1 - 5 of 20 essays containing the words IKEA CUSTOMER SERVICE.

1. 1. Novel Technology in a Retail Space: A study of how IKEA retail space influences adoption of smart technology for the home

   University essay from Lunds universitet/Avdelningen för etnologi

   Author : Ramona Engdahl; [2022]
   Keywords : Novel technology; adoption; smart homes; retail space; customer experience; retail atmospheres; social practices; material; competence; meaning; Social Sciences;

   Abstract : The objective of this thesis is to understand how a retail space could facilitate a broader adoption of a novel technology. I aim to respond to the following questions, (i) ‘What characterises the practice of operating a smart technology for the home?’, (ii) ‘Which are the main barriers to reaching out to a broader range of customers, as opposed to only the technology interested customers?’, and (iii) ‘What in the retail space would need to change to facilitate broader adoption of a novel technology?’. READ MORE

3. 2. Visualization of real-time data from IKEA’s self-service kiosks

   University essay from Lunds universitet/Institutionen för datavetenskap

   Author : Lazar Trpeski; Oscar Svensson; [2022]
   Keywords : Self-serving kiosk; data visualization; web application; Google Cloud Plat- form.; Technology and Engineering;

   Abstract : IKEA, a company well known around the world for their furniture, is also keen on using digital solutions to improve the customer experience. One of these solutions is the self-serving kiosk, a 27" touchscreen, that helps the customers find and buy products. READ MORE

4. 3. A self-service design concept for last mile delivery: The solution for retail stores in urban environments

   University essay from Lunds universitet/Förpackningslogistik

   Author : Matilda Holmqvist; Lisa Johansson; [2021]
   Keywords : retail store; market study; urban environment; last mile delivery; self- service; product development; Technology and Engineering;

   Abstract : The world is constantly changing, and business strategies are changing with it. Companies are offering new delivery options and technologies for customers globally when doing purchases. IKEA, a global furniture retailer, is expanding their touchpoints by opening retail stores in city centre locations in order to become more accessible. READ MORE

5. 4. Self transportation of goods for consumers from a retail store: A Pilot study

   University essay from Lunds universitet/Förpackningslogistik

   Author : Shebin Thomas; [2020]
   Keywords : Supply chain management; consumers; last-mile delivery; retail management; self-service; packaging design; packaging logistics.; Technology and Engineering;

   Abstract : The Last-mile delivery is seen as an emerging attention due to the increased focus on e-commerce and Omni-channel retailing. Due to these and since it involves end consumers, organizations look for innovative solutions to provide customers with a service fulfillment option. READ MORE

6. 5. Convenient Consumption in a Platform Economy: A Qualitative Study on Service Convenience and Community Platforms

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Gustav Kibe; Leo Sondén Karestrand; [2019]
   Keywords : Community Platforms; Convenience; Customer Journey; Customer Experience; Retail; Business and Economics;

   Abstract : Thesis purpose: This study aims to explore how community platforms for services can be integrated and used in the customer journey in order to enhance consumers’ perception of convenience. Methodology: Due to the study’s explorative nature, the study utilised a qualitative method conducted in the context of the Swedish furniture retailer IKEA. READ MORE