Essays about: "ITIL"

Showing result 1 - 5 of 17 essays containing the word ITIL.

  1. 1. Efficient and Responsible Incident Management : Designing a Service Desk Web Application with Integrated Major Incident Reporting Functionality for Swedish Government Agencies

    University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Author : David Michel; [2021]
    Keywords : Incident Management; Service Desk; IT incident; ITIL; Domain-Driven Design; Integration; Swedish Civil Contingencies Agency; Myndigheten för samhällsskydd och beredskap; MSB; IT-säkerhet; IT-incidentrapportering; statliga myndigheter;

    Abstract : In this 7.5 HEC B-level thesis in Computer Science, a service desk web application is designed for Swedish government agencies with integrated major incident reporting functionality to the Swedish Civil Contingencies Agency (Myndigheten för samhällsskydd och beredskap). READ MORE

  2. 2. Knowledge transfer in IT-Service organizations : A qualitative case study researching a boundary object theory perspective on knowledge transfer through information systems, in an ITIL context

    University essay from Linköpings universitet/InformatikLinköpings universitet/Filosofiska fakulteten; Linköpings universitet/InformatikLinköpings universitet/Filosofiska fakulteten

    Author : Carl Krigsman; Armin Zahirovic; [2019]
    Keywords : Knowledge management; Knowledge transfer; Knowledge repositories; Explicit knowledge; Tacit knowledge; Knowledge articles; Information Systems; Boundary object theory; Theory of knowledge creation; Individual factors; ITIL; IT Service Management;

    Abstract : Knowledge management is seen as a hot topic in order for organizations to become effective and utilize the knowledge residing within the organization. The most important factor in knowledge management is believed to be the knowledge transfer, which is the process of transferring knowledge between two parties. READ MORE

  3. 3. CHARM Transformation : A case study on change and release management Catella Bank

    University essay from

    Author : Max Topsholm; [2017]
    Keywords : Change management; release management; IT Service Management; ITIL; COBIT; TOGAF; CHARM;

    Abstract : The purpose of the thesis is to conduct a case study for investigating change and release management at Catella Bank, within the context of IT Service Management (ITSM), by measuring and to provide suggestions for improvements. Incident and operations management is included to enhance the understanding of the historical performance at Catella. READ MORE

  4. 4. Application of Decision Analytic Methods to Cloud Adoption Decisions

    University essay from Högskolan i Gävle/Avdelningen för Industriell utveckling, IT och Samhällsbyggnad

    Author : John Enoch; [2017]
    Keywords : MCDA; decison; analytics; risk; cloud; ITIL; DevOps; TCO; cognitive bias; heuristics; swing weighting; trade-offs; PrOACT;

    Abstract : This thesis gives an example of how decision analytic methods can be applied to choices in the adoption of cloud computing. The lifecycle of IT systems from planning to retirement is rapidly changing. READ MORE

  5. 5. IT maturity self-assessment: does a quantitative survey get it right?

    University essay from Lunds universitet/Institutionen för informatik

    Author : Jacob Malmros; Jessica Eckerstein; [2015]
    Keywords : ITSM; ITIL; Maturity; Maturity assessment; CSI; Business and Economics;

    Abstract : It has become increasingly recognized that IT organizations must ensure that the IT services are aligned to the business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. READ MORE