Essays about: "ITIL"

Showing result 11 - 15 of 17 essays containing the word ITIL.

  1. 11. An Exploratory Study on the Relationship between Software Management and IT Service Management

    University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Author : Selvakumar Ramachandran; Lavanya Santapoor; [2011]
    Keywords : IT Infrastructure Library ITIL V3; ISO IEC 12207; Software Engineering Processes; IT Service Management ITSM ; Software Engineering Methodologies; Software Management;

    Abstract : Aims and Objectives: Information Technology (IT) service management has gained importance in the recent years. A service is a means of delivering value to the customers by facilitating outcomes, which customers want to achieve without ownership of the specific costs and risks. READ MORE

  3. 12. Achieving Lean Software Development : Implementation of Agile and Lean Practices in a Manufacturing-Oriented Organization

    University essay from Avdelningen för datalogi

    Author : Thomas Norrmalm; [2011]
    Keywords : agile; lean; Scrum; Kanban; Lean software development; manufacturing; IT; ITIL; software development process;

    Abstract : The study reveals improvement areas in terms of lead time and quality in a traditionalsoftware development process of a large manufacturing-oriented organization, andidentifies four obstacles to the application of a Lean software development frameworkin order to achieve such improvements. The data from interviews are matched tofour predefined categories. READ MORE

  4. 13. How to implement ITIL successfully?

    University essay from IHH, Informatik

    Author : Jingwen Wang; Hami Khosravi Sereshki; [2010]
    Keywords : ITIL; ITIL Implementation; Critical Success Factors; ITIL Imple- mentation Steps;

    Abstract : The purpose of this thesis is to reveal how Information Technology  Infrastructure Library (ITIL) should be implemented in an organization in  an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. READ MORE

  5. 14. An IT Service Taxonomy for Elaborating IT Service Catalog

    University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Author : Md Forhad Rabbi; [2009]
    Keywords : : IT Service Taxonomy ITST ; IT Service Management ITSM ; Service Level Management SLM ; IT Infrastructure Library ITIL .;

    Abstract : In this thesis, I, as the author, have tried to propose a methodology for establishing IT service taxonomy in order to elaborate IT service portfolio and IT service catalog. As a core part of my thesis, IT service taxonomy has been discussed to manage IT services in an efficient way in the small and medium sized enterprises The small and medium sized enterprises can use the categories and sub categories of this taxonomy to define their service catalog and portfolio. READ MORE

  6. 15. How can ITIL influence IT outsourcing

    University essay from IHH, Informatik

    Author : Jalal Nehme; Marcus Persson; Shahrouz Lahiji; [2009]
    Keywords : Outsourcing; Service management; Information Technology Infrastructure Library; ITIL;

    Abstract : The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question: “What are ITIL’s effects on IT Outsourcing implementation?” The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. READ MORE