Essays about: "ITIL"

Showing result 6 - 10 of 17 essays containing the word ITIL.

  1. 6. Guidelines for ITIL Implementation : A Framework for IT Service Management

    University essay from Högskolan i Jönköping/IHH, Informatik

    Author : Muhammad Imran Assad; Mian Abbas Ahmad; [2015]
    Keywords : ITIL; ITSM; IT Service Management;

    Abstract : Information Technology Infrastructure Library (ITIL) is the most popular andthe influential framework for IT Service Management (ITSM). It is used for ITgovernance, management and control of IT services. It comprises of definedand best practices, developed in 1980’s by British Government Central ComputerTelecommunication Agency. READ MORE

  3. 7. e-Health Security Issues and Solutions

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Najib Ziaie; [2014-02-26]
    Keywords : ;

    Abstract : The aim of the thesis is to give an understanding of the current situation and its security issues within the e-Health institutions. Following the analysing of current protocols and administrative concepts, an overall approach is given, of how security can be implemented, maintained, measured and ensured. READ MORE

  4. 8. Adoption of COBIT5 and ITIL in Small and Medium Size Enterprises in China

    University essay from Högskolan i Jönköping/JTH. Forskningsmiljö Informationsteknik; Högskolan i Jönköping/JTH, Industriell organisation och produktion

    Author : Chao Zhou; Dong Zhang; [2014]
    Keywords : COBIT; ITIL; China SMEs; Framework;

    Abstract : This thesis investigates the adoption of COBIT5 and ITIL used as the frameworks for IT governance (ITG) in Chinese Small and Medium Size Enterprises(SMEs). With the implementation of IT governance, the IT will be fully used to promote the core business of the enterprise and the risk and investments of IT will be balanced. READ MORE

  5. 9. Proposing a comprehensive framework for ITSM efficiency

    University essay from Högskolan i Borås/Institutionen Handels- och IT-högskolan

    Author : Mohammadreza Farmand; [2013]
    Keywords : Comprehensive framework for ITSM; ITISM metrics; ITIL framework; Quality of Service;

    Abstract : Nowadays, the main concern for IT-related service sector in organizations is to improve IT-Service Management (ITSM) by reducing cost of service in conjunction with growing in their efficiency and effectiveness. Particularly in IT firms, these concerns are much more imperative where the ITSM framework is the main section of providing service and feedback to managers. READ MORE

  6. 10. IT Process and Governance Framework Adoption in Ghanaian Firms; Extent of Progress and Influencing Factors

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Truth Lumor; [2012]
    Keywords : IT Governance; COBIT; ITIL; IT Service Management; IT Processes; IT process adoption;

    Abstract : Gradually, the physical and geographically restricted marketplace is eroding and giving room to a more vibrant and competitive virtual marketplace – J.F Rayport and J.J Sviokla referred to it as the ―marketspace‖ (J.F. READ MORE