Essays about: "ITSM"

Showing result 1 - 5 of 8 essays containing the word ITSM.

  1. 1. CHARM Transformation : A case study on change and release management Catella Bank

    University essay from

    Author : Max Topsholm; [2017]
    Keywords : Change management; release management; IT Service Management; ITIL; COBIT; TOGAF; CHARM;

    Abstract : The purpose of the thesis is to conduct a case study for investigating change and release management at Catella Bank, within the context of IT Service Management (ITSM), by measuring and to provide suggestions for improvements. Incident and operations management is included to enhance the understanding of the historical performance at Catella. READ MORE

  3. 2. IT maturity self-assessment: does a quantitative survey get it right?

    University essay from Lunds universitet/Institutionen för informatik

    Author : Jacob Malmros; Jessica Eckerstein; [2015]
    Keywords : ITSM; ITIL; Maturity; Maturity assessment; CSI; Business and Economics;

    Abstract : It has become increasingly recognized that IT organizations must ensure that the IT services are aligned to the business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. READ MORE

  4. 3. Guidelines for ITIL Implementation : A Framework for IT Service Management

    University essay from Högskolan i Jönköping/IHH, Informatik

    Author : Muhammad Imran Assad; Mian Abbas Ahmad; [2015]
    Keywords : ITIL; ITSM; IT Service Management;

    Abstract : Information Technology Infrastructure Library (ITIL) is the most popular andthe influential framework for IT Service Management (ITSM). It is used for ITgovernance, management and control of IT services. It comprises of definedand best practices, developed in 1980’s by British Government Central ComputerTelecommunication Agency. READ MORE

  5. 4. Proposing a comprehensive framework for ITSM efficiency

    University essay from Högskolan i Borås/Institutionen Handels- och IT-högskolan

    Author : Mohammadreza Farmand; [2013]
    Keywords : Comprehensive framework for ITSM; ITISM metrics; ITIL framework; Quality of Service;

    Abstract : Nowadays, the main concern for IT-related service sector in organizations is to improve IT-Service Management (ITSM) by reducing cost of service in conjunction with growing in their efficiency and effectiveness. Particularly in IT firms, these concerns are much more imperative where the ITSM framework is the main section of providing service and feedback to managers. READ MORE

  6. 5. IT Service Management - A paradigm shift from technology to service providers

    University essay from Lunds universitet/Institutionen för informatik

    Author : Alexander Lindén; Johan Andersson; [2011]
    Keywords : best practices; IT service; QoS; ITSM; business IT alignment; SLA; Technology and Engineering;

    Abstract : Studies indicate that organizations are having problems to deliver IT services that correspond with the business processes. These problems are mainly a result of misalignments between business- and IT processes where IT processes have to be centralized, instead of separated from organizations. READ MORE