Essays about: "Ian Lukoma"

Found 1 essay containing the words Ian Lukoma.

  1. 1. Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM

    University essay from Institutionen för humaniora och samhällsvetenskap

    Author : Phuc Hong Lu; Ian Lukoma; [2011]
    Keywords : Customer Satisfaction; Dimensions of Satisfaction; Customer Satisfaction Levels;

    Abstract : In the midst of stiff and fierce competition and increased number of grocery retail outlets providing a variety of products, customers have become accustomed to patronizing multiple outlets. Retailers have recognized this trend and are of the view that customer satisfaction plays a role in the success of business strategies. READ MORE