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1. 1. How to increase flow efficiency in sales processes

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Ina Bergqvist; Lisa Grönblad; [2013]
   Keywords : Lean; Flow efficiency; Sales processes; Customer value;

   Abstract : The aim of this thesis is to study and explain how global telecommunications equipment companies can increase flow efficiency in their internal sales processes by using the management concept lean. Rapid technological development in combination with increased international competition in the last decades has put more pressure on efficient sales processes and embracing customer value. READ MORE