Essays about: "Jan Dielewicz"

Found 1 essay containing the words Jan Dielewicz.

  1. 1. Sample Solutions as First Step to Knowledge Management

    University essay from Blekinge Tekniska Högskola/Avdelningen för programvarusystem

    Author : Jan Dielewicz; [2007]
    Keywords : Knowledge Management; Customer Relationship Management; Customer Knowledge Management; Ticket System; Customer Care;

    Abstract : Knowledge Management and Customer Care are regarded to be able to strengthen the competitive capability of a company. Knowledge Management is supposed to increase the innovative power for problem solving whereas Customer Relationship Management is supposed to increase the customer satisfaction and thereby the customer loyalty. READ MORE