Essays about: "Jeffrey Gawthrop"

Found 1 essay containing the words Jeffrey Gawthrop.

  1. 1. Streamlining the Voice of the Customer : A study exploring Voice of the Customer at Company X

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Jeffrey Gawthrop; Srikanth Gopal; [2017]
    Keywords : VOC; customer focus; VOC methods; VOC data; Voice of the Customer; VOC data analysis;

    Abstract : One of the components of customer focus in a company is voice of the customer (VOC). Companies use the VOC for guiding them in producing products and services that help meet customer needs. READ MORE