Essays about: "Julia Chernetskaya"

Found 1 essay containing the words Julia Chernetskaya.

  1. 1. Measuring Retail Service Quality in Sport Stores by Using RSQS Model : A case study of Stadium in Helsinki

    University essay from Handelshögskolan vid Umeå universitet

    Author : Julia Chernetskaya; Jing Xiao; [2010]
    Keywords : Service Quality; Retail Service Quality; RSQS; Sport store; Finland;

    Abstract : During the past few decades service quality has become a major area of attention topractitioners, managers and researchers. It has strong impact on business performance,lower costs, customer satisfaction, customer loyalty and profitability. This study aimedat analysis of retail service quality dimensions at clothing stores. READ MORE