Essays about: "Knowledge Management in Call Centers"

Found 2 essays containing the words Knowledge Management in Call Centers.

  1. 1. Use of Wikis for Learning in a Call Center: A Case Study

    University essay from Institutionen för datavetenskap, fysik och matematik, DFM

    Author : Carlos Omar Martínez Vega; Adriana Ordoñez Flores; [2011]
    Keywords : ;

    Abstract : Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. READ MORE

  3. 2. Implementation and role of device management Solutions to the end users

    University essay from Datateknik

    Author : Victor Kanayo Egbeni; [2009]
    Keywords : ;

    Abstract : This research is based on consumer complaints with respect to recently purchased consumer electronics. This research document will investigate the instances of development and device management as a tool used to aid consumer and manage consumer’s mobile products in order to resolve issues in or before the consumers is aware one exists. READ MORE