Essays about: "Laura Funa"

Found 1 essay containing the words Laura Funa.

  1. 1. Customer Satisfaction Analysis

    University essay from Statistik

    Author : Laura Funa; [2011]
    Keywords : customer satisfaction analysis; game theory; Shapley value; kano modelling; hierarchical logistic regression; canonical correlation analysis;

    Abstract : The objective of this master thesis is to identify “key-drivers” embedded in customer satisfaction data. The data was collected by a large transportation sector corporation during five years and in four different countries. READ MORE