Essays about: "Lejla Charif"

Found 1 essay containing the words Lejla Charif.

  1. 1. E-banking and Service Quality Online

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Lejla Charif; Marcus Aronsohn; Huseyn Charif; [2006]
    Keywords : e-banking; service quality; servqual; human-computer interaction theory; swedish banking industry; Management of enterprises; Företagsledning; management; Business and Economics;

    Abstract : This thesis will present and discuss e-banking of four major banks in Sweden and the provided service quality required maintaining a good relationship to their customers. The thesis is based on interviews with representatives from the four banks and theories from researches within the field. READ MORE