Essays about: "Linn Nerlund"

Found 1 essay containing the words Linn Nerlund.

  1. 1. Exploration of how to improve experience by designing a self-service technology

    University essay from Malmö universitet/Fakulteten för kultur och samhälle (KS)

    Author : Linn Nerlund; [2018]
    Keywords : self-service technologies; interaction design; service design; co-creation; improving experience;

    Abstract : The benefit of a self-service technology (SST) is often for the companies, needing less employees when the customers can perform the service by themselves. But an SST might not always benefit the customer or employees experience. READ MORE