Essays about: "Lisa Heim"

Found 1 essay containing the words Lisa Heim.

  1. 1. Emotional Labor in the Workplace. Sustaining smile vs. sustainable smile: a case study from Denmark

    University essay from Lunds universitet/Institutionen för service management och tjänstevetenskap

    Author : Lisa Heim; [2020]
    Keywords : Tourism and hospitality; emotional labor; hotel service employees; hotel; service environment; work environment; social sustainability; Social Sciences;

    Abstract : Aim of the study: The aim of this study is to enhance the existing scope of emotional labor(EL) literature and broaden its reach to discussing the role of emotional labor in the workplace from a social sustainability perspective, exemplified within the context of hotel service work. It tries to identify how EL is experienced by hotel service employees and to understand how service employees perceive their contribution towards a hotel’s service delivery in order to draw a link to hotel service work as being socially sustainable. READ MORE