Essays about: "Live support chat"

Found 4 essays containing the words Live support chat.

  1. 1. The Social Contract of Live Streaming : A Case Study of Four Streams on Twitch.tv

    University essay from Uppsala universitet/Institutionen för speldesign

    Author : Desislava Atanasova; Oliver Svensson; [2022]
    Keywords : Gaming culture; Immersive data collection; Live-streaming; Netnography; Online chat rooms; Social Contract Theory; Twitch.tv; Fördjupande datainsamling; Kontraktualism; Live-streaming; Netnografi; Online chattrum; Tv-spels kultur; Twitch.tv;

    Abstract : This thesis asks how unique and different communities are formed and facilitated on the live-streaming platform Twitch.tv. Twitch was chosen for its relevance to gaming culture as well as its higher number of users comparatively to its contemporaries. READ MORE

  3. 2. Customer Support Chat : A strategic tool for a company

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Malin Torstensson; Emmy Dannehall; [2017]
    Keywords : ;

    Abstract : The purpose of this dissertation is to investigate if a customer support live chat can be used as a strategic tool to increase customer satisfaction and build a stronger relationship. To gather our data, we have chosen to do qualitative interviews with Customer Support Managers at eight different e-commerce companies. READ MORE

  4. 3. Dysfunctional customer behaviour in online chat support interactions : the perspective of service scripts and roles

    University essay from Karlstads universitet/Handelshögskolan

    Author : Niklas Eråker; Fredrik Persson; [2016]
    Keywords : Dysfunctional customer behaviour; Customer misbehaviour; Roles; Service scripts; Role discrepancy; Live support chat; Online context.;

    Abstract : Purpose: Previous research has highlighted that dysfunctional customer behaviour is commonplace in service exchange interactions. However, most research has focused on what forms of dysfunctional behaviours that are prevalent in a face-to-face context. READ MORE

  5. 4. Live-Chat Module for Web-based Systems

    University essay from Karlstads universitet/Fakulteten för hälsa, natur- och teknikvetenskap (from 2013)

    Author : Martin Karlsson; David Pedersen; [2013]
    Keywords : Live-Chat; Live-Chat Module; Perl; jQuery; Live-Chat Modul;

    Abstract :    To ensure that a customer is satisfied when they purchase a product, they need to be able toreceive assistance if the product does not work correctly or is in any other way unsatisfactory. Thisis why support is needed. READ MORE