Essays about: "Maria Bertilsson"

Found 3 essays containing the words Maria Bertilsson.

1. 1. An Hibernian Tale – Representations of Identity in the Irish Big House Novel

   University essay from Lunds universitet/Engelska

   Author : Ludvig Bertilsson; [2023]
   Keywords : Big House; Irish Literature; Castle Rackrent; The Real Charlotte; Maria Edgeworth; Somerville and Ross; Irish History; Irish Identity; Languages and Literatures;

   Abstract : The genre of the Irish “Big House” novel is one deeply entrenched in historical context. To be unaware of the setting, and the significance of identity within it, lessens the understanding and impact of character, motivations, and conflict in the text. READ MORE

3. 2. How to create loyal visitors in hotel businesses

   University essay from Sektionen för Hälsa och Samhälle

   Author : Maria Bertilsson; Björn Persson; [2011]
   Keywords : Customer Relationship Management; Organizational factors; loyalty; business traveler;

   Abstract : The purpose of this research paper is to provide an understanding for organizational factors effect on Customer Relationship Management (CRM) in the hotel business and then investigate CRM activities effect on loyalty among business travelers. An analysis of 163 questionnaires gathered from hotels in Sweden resulted in two main findings. READ MORE

4. 3. How may I help you? : a study of salespoeple behavior influencing customer satisfaction of service

   University essay from Sektionen för Hälsa och Samhälle

   Author : Maria Bertilsson; Michael Ho; [2010]
   Keywords : salesperson’s behavior; customer orientation; market orientation; customer satisfaction of service; retail sector;

   Abstract : Through the years customer orientation is an area of marketing that has received much attention. One of the key aspects of customer orientation is the “ability of the salespeople to help their customers”. There has been research on how salesperson’s behavior influences customer orientation. READ MORE