Essays about: "Martina Bankova"

Found 1 essay containing the words Martina Bankova.

  1. 1. Airline Service Failures : A study on relationships between lack of control, emotions, and negative word-of-mouth

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Martina Bankova; Abigail Burkle; Hai Ly Vu; [2018]
    Keywords : Service Failure; Airlines; Negative word-of-mouth;

    Abstract : Service failure within the airline industry has been a prominent topic within the media. Each story of a failure features a disgruntled passenger. Emotions are already high during the consumption of any airline service, and a service failure will bring on а slew of unwanted emotions. READ MORE