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  1. 1. E-Service Quality and Customer Satisfaction: A Study of Online Customers in Bangladesh

    University essay from Mittuniversitetet/Institutionen för samhällsvetenskap

    Author : Md. Hossen Miazee; Md Mostafizur Rahman; [2011]
    Keywords : ;

    Abstract : In twentieth century we have witnessed an extensive growth of internet based services, from small merchant to multi-organizations that are developing online services. Online delivery channel performing the e-service quality is the prime challenging concern that is the significant for customer satisfaction and their purchasing decision. READ MORE