Essays about: "Model of customer satisfaction"

Showing result 1 - 5 of 190 essays containing the words Model of customer satisfaction.

1. 1. Exploring Automated Early Problem Identification Based on Diagnostic Trouble Codes

   University essay from Institutionen för tillämpad informationsteknologi

   Author : Mathias Forsman; Yihan Yang; [2024-03-05]
   Keywords : Automotive Industry; Early Problem Identification; Diagnostic Trouble Code; Case Study; Laboratory Experiment ; Machine Learning; Linear Regression; K-means Clustering;

   Abstract : In the current automotive industry, problem identification is a reactive process. It starts when the customer experiences a vehicle problem and goes to the workshop. Subsequently, all the problem-related data will be collected from the workshop and forwarded to the vehicle manufacturer. READ MORE

3. 2. Energy in the Transportation System - A comparison of charging infrastructure scenarios

   University essay from Lunds universitet/Industriell elektroteknik och automation

   Author : Judith Lai Jakobsson; [2023]
   Keywords : Charging infrastructure; road transport electrification; battery capacity need; electric vehicles; Technology and Engineering;

   Abstract : A functioning charging infrastructure is crucial for achieving full-scale national electrification within the transport sector. The system is likely to consist of different charging technologies, all with the main objective of providing efficient energy replenishment services. READ MORE

4. 3. Do estate-level characteristics generate unsafety? : Examining neighborhood and estate characteristics influence on perceived residential safety in Gothenburg

   University essay from Stockholms universitet/Statsvetenskapliga institutionen

   Author : Madeleine Frisk Garcia; [2023]
   Keywords : Perceived safety; fixed effects; estate level effects; customer satisfaction surveys;

   Abstract : Do estate and neighborhood characteristics influence perceptions of safety? Using data from a survey of residents living in municipal housing in Gothenburg, this paper argues that the spatial and social characteristics of a neighborhood vastly outpace the role of its socioeconomic and demographic composition, when it comes to accounting for the perceived safety of its residents. The dataset consists of survey data on residents’ perception of safety from 2013-2014 and 2016-2021 in Gothenburg linked with sociodemographic data at an estate level. READ MORE

5. 4. Enhancing Stock Management Efficiency at Excillum AB

   University essay from KTH/Produktionsutveckling

   Author : Clive Carvalho; [2023]
   Keywords : Safety Stock; Inventory Management; Stock Management; EOQ; Order Quantity; Reorder Point; Inventory Optimisation; Inventory control; MTO; Customer order time; Lead time; Demand; Säkerhetslager; Lagerhantering; Lagerhantering; EOQ; Orderkvantitet; Återbeställningspunkt; Lageroptimering; Lagerkontroll; MTO; Kundordertid; Ledtid; Efterfrågan;

   Abstract : This thesis work aims to improve the stock management system of Excillum AB, a Stockholm-based company that specializes in high-performance X-ray sources. The current stock management system has limitations, resulting in gaps when managing the inventory. READ MORE

6. 5. Unveiling the Depths of Customer Satisfaction : An Exploratory Qualitative Study on Chatbot Services and the Expectation Confirmation Model (ECM)

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Louise Forssell; Björn Ratjen; [2023]
   Keywords : Customer satisfaction; customer expectation; chatbot performance; Expectation Confirmation Model ECM ; exploratory research; underlying factors;

   Abstract : The Expectation confirmation model (ECM) is commonly employed to investigate technological advances and customer satisfaction with chatbots. However, customer satisfaction is a multifaceted concept intertwined with emotions and subjective perceptions, comprehending customer satisfaction fully can therefore be challenging. READ MORE