Essays about: "Nathalie Kron"
Found 1 essay containing the words Nathalie Kron.
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1. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation
University essay from Högskolan i Gävle/Avdelningen för ekonomiAbstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE
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