Essays about: "Net Promoter Score"

Showing result 1 - 5 of 11 essays containing the words Net Promoter Score.

  1. 1. Making Sense of the Net Promoter Score (NPS) - A study of NPS' relationship to Word of Mouth, attitudinal loyalty and customer satisfaction, and what drives these mindset metrics

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Christoffer Rodell; Theo Örtengren; [2022]
    Keywords : Net Promoter Score; Word of Mouth; Attitudinal loyalty; Associations; Mindset metics;

    Abstract : Since Fredrick F. Reichheld introduced the Net Promoter Score (NPS) in 2003, it has become one of the most favored customer mindset metrics (MSMs) within business practice. Often, it is claimed to be an indicator of customer loyalty, satisfaction, and Word of Mouth (WOM). READ MORE

  3. 2. Usability for spreadsheets containing data from interactive presentations

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Emma Johansson Brundell; [2021]
    Keywords : ;

    Abstract : To improve meetings and presentations, many presenters use digitally interactive presentations. During an event, the audience can vote, brainstorm, share thoughts and ask questions via their phones, tablets and computers, while the results are shown live. The data is often stored and, can usually be exported. READ MORE

  4. 3. Factors Influencing the Net Promoter Score (NPS) : A Case of Funnel

    University essay from

    Author : Devesh Gadkari; [2018]
    Keywords : NPS; Net Promoter Score; Customer loyalty; Customer satisfaction; Word of Mouth; Industry; Industry dynamic;

    Abstract : Net Promoter Score (NPS) is considered to be an important metric for measuring customer loyalty. The concept is widely popular and adopted in several established and emerging industries. This master’s thesis work is aimed to spot the factors influencing the NPS of a company and the score rated by an individual. READ MORE

  5. 4. Correlations between the Net Promoter Score Subgroups and Video Streaming Quality

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Johanna Gustafsson; [2018]
    Keywords : Net Promoter Score; NPS; video-on-demand; live streams; user satisfaction; Z-score; video streaming quality; quality of experience; Net Promoter Score; NPS; video-on-demand; livestreams; kundnöjdhet; Z-test; videostreamingkvalitet;

    Abstract : The video streaming business has grown substantially during the last decades. To optimize the user experience in video streaming, it is important to know how the user satisfaction relates to the technical qualities for the video streaming services, such as bufferings and startup times. READ MORE

  6. 5. UI designs for asking for permission to publish users' feedback

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Angelina von Gegerfelt; [2018]
    Keywords : ;

    Abstract : This paper reports the results from a study investigating the effect of three different UI designs for adding a question about the right to publish the user's answer on a Net Promoter Score survey. Net Promoter Score surveys are used in marketing to garner shares on social media by a company's satisfied customers. READ MORE