Essays about: "Ngoc Anh Trinh"
Found 1 essay containing the words Ngoc Anh Trinh.
University essay from Lunds universitet/Institutionen för service management och tjänstevetenskap
Abstract : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. READ MORE