Essays about: "Ngoc Anh Trinh"

Found 1 essay containing the words Ngoc Anh Trinh.

  1. 1. Customer’s perceptions in Last-mile delivery service

    University essay from Lunds universitet/Institutionen för service management och tjänstevetenskap

    Author : Ngoc Anh Trinh; [2019]
    Keywords : Last-mile delivery; logistics service quality; perceived value; satisfaction; loyalty; hierarchical construct.; Social Sciences;

    Abstract : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. READ MORE