Essays about: "Niclas Dellham"
Found 1 essay containing the words Niclas Dellham.
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1. An Empirical Model of Customer Relationships and Value Creation In a Service Industry
University essay from Handelshögskolan i Stockholm/Institutionen för redovisning och finansieringAbstract : This paper presents a model in which measures of customer and employee satisfaction, as well as other measures, are inserted into a model of the value creation process of a service company in order to better understand their relevance in business. The model is supported using theory, starting in the Service Profit Chain theory from Heskett et al. READ MORE
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