Essays about: "Niklas Burvall"

Found 1 essay containing the words Niklas Burvall.

  1. 1. Contact Center with Mobile Agents

    University essay from Institutionen för informationsteknologi

    Author : Niklas Burvall; [2008]
    Keywords : ;

    Abstract : A Contact Center assists a company with customer relations such as support and telemarketing using telephones but also with email, SMS and chat. Incoming calls are routed by the contact center to the best match according to the polices set up and the queue status. In a contact center context the person handling the calls is called an agent. READ MORE