Essays about: "Niklas Johnson"

Found 2 essays containing the words Niklas Johnson.

1. 1. How to enhance Shareholder Value through a Customer support in the Insurance industry : A business driven approach towards business intelligence

   University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT); KTH/Industriell ekonomi och organisation (Inst.)

   Author : Peter Smogner; Johnson Niklas; [2013]
   Keywords : ;

   Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE

3. 2. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

   University essay from KTH/Industriell Management

   Author : Peter Smogner; Niklas Johnson; [2013]
   Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

   Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE