Essays about: "Nina Dijnér"

Found 1 essay containing the words Nina Dijnér.

  1. 1. Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Jennifer Claesson; Nina Dijnér; [2017]
    Keywords : customer satisfaction; service failure; service recovery; service recovery paradox;

    Abstract : The phenomena when customers perceive a service as better after a failure and the following recovery process has occurred is called service recovery paradox. In the case of the paradox, customers are more satisfied post-recovery in comparison to if the failure would not have occurred. READ MORE