Essays about: "Olof Vestling"

Found 1 essay containing the words Olof Vestling.

  1. 1. InfoMart Reporting : The process of developing a data discovery tool for Genesys InfoMart

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Olof Vestling; [2015]
    Keywords : CRM; SQL; Scenario based approach; Interactive systems design; QlikView;

    Abstract : Customer relationship management (CRM) is gaining momentum around the world and a majority of the organizations view customer experience provided by contact-centers as a competitive differentiator. Thus is the importance of understanding these systems very big. READ MORE